ZIZU Investments supplies gym equipment, fitness accessories, spare parts, and sauna and steam equipment in Kenya. We aim to deliver products that meet the description, specifications and quality agreed at purchase.
We accept returns for defective, damaged-on-delivery, materially misdescribed or incorrectly supplied products only. We do not accept change-of-mind returns. This policy does not limit any rights available under Kenyan law.
1. When a product can be returned
You may request a return when an item:
- Is defective or does not work as reasonably expected;
- Arrives damaged;
- Is not the product or model you ordered; or
- Materially differs from the agreed product description or specifications.
We may reasonably verify the issue before arranging a remedy.
2. Reporting period
Contact ZIZU within 14 calendar days after delivery to report issues that are apparent on receipt or initial use. If a return or collection is approved, we will arrange the practical return date with you; bulky equipment need not be dispatched within those 14 days where collection has been arranged.
If a defect becomes apparent later, contact us. Applicable warranties and statutory consumer rights continue to apply and are not restricted to the 14-day initial reporting period.
3. How to request a return
Email info@zizultd.com or call +254 722 209 729 or +254 736 339 214. Provide your order or invoice number, the item name, an explanation of the issue, and photographs or a short video where reasonably available.
We will confirm the next steps, including any inspection and the approved return method. Please contact us before arranging transport, particularly for commercial machines and installed equipment.
4. Return method and transport costs
Depending on the product and its location, we will arrange an appropriate collection, agree a drop-off, or approve another suitable return method. Large gym machines and installed sauna or steam systems may require an on-site assessment before removal.
For verified defective, damaged-on-delivery, or incorrectly supplied products, ZIZU will arrange or cover reasonable return transport costs approved by ZIZU in advance. Customers will not be charged a return-shipping or collection fee for an eligible approved return. Please agree transport arrangements with us before booking a courier or other carrier. If you incur an authorized reasonable expense, we will explain the reimbursement process.
No restocking fee applies to eligible approved returns.
5. Inspection and resolution
Where a covered issue is confirmed, the appropriate resolution may be a repair, replacement with the correct or equivalent product, or a refund, depending on the circumstances and applicable consumer rights. We will explain the resolution following assessment. Nothing in this policy excludes any remedy required by law.
6. Refunds
Where a refund is approved, ZIZU will process it within 10 business days following approval and completion of any reasonably necessary inspection or agreed return arrangements, without delaying any remedy required sooner by law. Refunds will normally be made to the original payment method or by another method agreed with the customer. The payment provider may take additional time to make funds available.
7. Returns not accepted for change of mind
We do not accept returns of correctly supplied, non-defective products simply because an item is no longer needed, a customer changes their preference, or a customer ordered a different specification from the one they intended. This applies to gym equipment, accessories, spare parts, and sauna and steam products. Your statutory rights relating to faulty, damaged, incorrect or misdescribed goods remain unaffected.
8. Specially sourced and installed equipment
Specially sourced commercial equipment and installed sauna or steam systems may require a technical inspection or on-site assessment. Additional written warranty or project terms may apply, provided they do not override applicable consumer protections.
9. Contact ZIZU
ZIZU Investments
Behind Visions Plaza, Mombasa Road, Nairobi, Kenya
Email: info@zizultd.com
Phone: +254 722 209 729 / +254 736 339 214
Website: https://www.zizultd.com/
Returns and visits are by prior arrangement. This policy applies to ZIZU Investments product sales in Kenya and is subject to applicable Kenyan law.